Studio Policy

Custom Order Policy

Please carefully review the following custom invitation policy before inquiring about creating custom stationery for your special day.

I only take up to 5 custom orders a month, sometimes more and sometimes less. It all depends on the size and complexity of each invitation suite. That is why I like to start my process 6-12 months before you need to send out your invitations to your guest. I can accommodate orders 4 months before your send out date, but you will be limited on the type of materials available to create your dream suite.

My design/production calendar works in order of my clients event dates. So please keep in mind that reserving a spot on the schedule does not mean I will get started right away. All my clients will receive their own timeline.

Everything is custom for my clients and it takes time, so the sooner you book, the better your chances of getting on my design/production calendar!

DESIGN PHASE

Time Frame:

  • Initial Design: Takes approximately 14- 28 business days (~2-4 weeks).
  • Design Revisions: Takes approximately 5-10 business days.
  • Deposit: Once your 50% deposit and contract are received, the design phase begins!

Jasmine’s Design Studio LLC will provide 1-3 design concepts based on the conversation at our initial appointment. The client will then provide any revisions within the timeline provided. Jasmine’s Design Studio LLC offers unlimited revisions at no additional cost. Please keep in mind that multiple rounds of revisions or a switch in design will increase the overall timeline and may result in a delayed process and completion date.

During the revision process, I ask that you review proofs carefully for spelling and all information you provided. I will do an initial check while making the proofs, but the final inspection of all spelling and information is your responsibility. That includes: spelling, layout, website URLs, phone numbers, addresses, etc. I recommend having several sets of eyes reviewing each proof to ensure there are no errors.

As soon as your design is finalized digitally, Jasmine’s Design Studio LLC will send a proof form with contract for you to sign stating final approval and remaining balance must be paid at that time. Once approval and balance payment are received then we move to the production phase.

Please note once you give your final print approval, any items that need to be reprinted due to errors will be invoiced separately.

Jasmine’s Design Studio LLC takes pride in the quality of our work. If for any reason you are not satisfied with your product, please contact Jasmine at info@jasminesdesignstudio.com as soon as possible. Jasmine’s Design Studio LLC is not responsible for orders containing errors that the customer approved during the proofing process.

PRODUCTION & ASSEMBLY PHASE

Time Frame:

  • Printing: Takes approximately 21 to 35 business days (~3-7 weeks).
  • Assembly: Takes approximately 14-21 business days (~2-3 weeks)

Once design is approved and last payment is received files are then sent to the printers and all assembly supplies are ordered. Timing varies based on scope of the design, required materials and printing methods selected.

INVESTMENT AND PAYMENT

Investment: Due to my work being custom tailored to each client, every project is quoted separately. On average a client can spend $6 to $15 or more per invitation suite. Day-of details can range from $25 to $100 or more.

Payment Terms: A 50% deposit retainer of the estimated total amount must be submitted to reserve your spot. As soon as your design is finalized digitally, the remaining balance must be paid prior to going into the production phase.

Minimum Order Requirement: Jasmine’s Design Studio LLC has a minimum order requirement of 50 invitations. However, I will make exceptions for quantities as low as 25 depending on the design complexity of your needs.

PICK-UP AND SHIPPING

All orders must be picked up at Jasmine’s home office or at an agreed upon location. Jasmine will email the client when your stationery is ready and will coordinate a day/time for pick up. Should you wish to have your items shipped to your home, then a separate invoice will be sent at the completion of the production phase.

GUEST MAILING SERVICE

Stamping, Mailing and Postage costs are not included in the services provided by Jasmine’s Design Studio LLC. Should you wish to have this service a separate invoice and contract will be sent.

Please note: Jasmine’s Design Studio LLC is not responsible for invitations or stationery that is lost in the mail, delayed or is destroyed through the mailing process.

QUANTITY

It is recommended that you order a minimum of 10 extra for keepsakes and any last minute guests. Please note, any items needed after the initial print run are not guaranteed to be created and will be charged at higher price.

CANCELLATION

Your $250 design fee is non-refundable and pays for all custom design time, admin time, proofing, and materials. Due to the customization of invitations and related stationery items, returns, refunds and exchanges are not offered once everything has gone to print.

LET’S GET STARTED!

I hope I get a chance to work with you on your wedding and event stationery! My main goal is for my clients to enjoy a stress free process and be creative! If you have any questions, please feel free to contact me at info@jasminesdesignstudio.com. If you are ready to get started click on the link below to get your price guide.

I'm ready to get started!

Semi-Custom Collection Policy

Please carefully review the following policies before purchasing your semi-custom suite and day-of stationery for your special day.

Standard production for my semi-custom suites take approximately 35-42 business days (~5-6 weeks) to be completed, depending on the embellishments, services, and order quantities you choose. This estimate excludes shipping and any DIY assembly. It’s crucial to order early to avoid delays.

Process

Once full payment is received, you’ll get a form to provide your event details (including guest addresses if applicable). It takes about 2-3 business days to process your order, excluding weekends and U.S. holidays. Orders placed after 4 PM EST will be processed on the next business day. Any orders after 4 PM EST on a Friday will be processed on the following Monday.

You’ll have 5 business days to submit the necessary information, or your timeline may be impacted. Design work won’t begin until we receive the form. Delays in submission will delay the overall process. If you have questions while filling out the form, feel free to contact me.

Invitation DESIGN PHASE

Time Frame:

  • First Proof: Within 7 business days after submitting your event details.
  • Revisions: Revisions take 1-3 business days per round. You can make up to 3 rounds of revisions (for minor edits like names, dates, and grammar) at no extra cost. Changes beyond this limit are subject to a $25 fee per revision.

My designs are crafted to convey information in a specific way, so not all customization requests can be accommodated. Change requests will be reviewed, but the final decision rests on my discretion. Changes not permitted include alterations to fonts, layout, or general design, encompassing custom artwork such as venue illustrations and envelope liners. Before ordering, carefully review the available template options to ensure they fit your vision.

Invitation PRODUCTION & ASSEMBLY PHASE

Time Frame:

  • Printing: Takes approximately 7-14 business days (~1-2 weeks). This timeframe does not apply to premium methods like letterpress, foil printing, acrylic options, or embellishment types like custom wax seals, which may take longer.
  • Assembly: Add an additional 7-21 business days (~1-3 weeks) if you request this service.

Once your design is finalized and approved, the files are sent to the printers and any embellishment add-ons are ordered. As mentioned timing varies based on required materials and printing methods selected.

Rush Orders

Need your order in a hurry? Contact me BEFORE you place your order with your deadline, and we’ll check if a rush option is possible. Rush availability depends on the vendor I use, project scope, and my design calendar. If possible, a rush fee will apply.

PICK-UP VS SHIPPING

Once your items are ready, they can be picked up at my home office in New Jersey. I’ll coordinate a pick-up time with you via email. If you are unable to pick-up and prefer shipping them to your home, a separate invoice will be sent. A USPS or UPS tracking number will be provided. Shipping includes standard ground and insurance. Please note Jasmine’s Design Studio LLC is not liable for any delayed, missing, damaged, or stolen items.

PAPER, PRINTING, AND MATERIALS

Colors can vary between digital screens and physical prints, so communicate any concerns about color during the design process. Slight color variations may occur, and if a selected paper color is unavailable, I’ll choose the closest match without needing client approval. In case all paper options are out of stock, I’ll consult with you to select a replacement.

Jasmine’s Design Studio LLC takes pride in the quality of our work. If for any reason you are not satisfied with your product, please contact Jasmine at info@jasminesdesignstudio.com as soon as possible. Jasmine’s Design Studio LLC is not responsible for orders containing errors that the customer approved during the proofing process.

QUANTITY

It’s recommended to order 5-15 extra suites for keepsakes or last-minute guests. Please note, any additional print runs or items needed aren’t guaranteed and will incur higher costs.

Event Website Development & Publish PHASE

Time Frame:

  • Design & Development: Takes approximately 7-14 business days (~1-2 weeks) after submitting your event details.
  • Revisions: Revisions take 1-3 business days per round. You can make up to 3 rounds of revisions (for minor edits like names, dates, and grammar) at no extra cost. Changes beyond this limit are subject to a $25 fee per revision.
  • Publish: Once site is tested and approved it takes 2-7 business days to go live.

Your website will remain live for one year leading up to your event. It will be taken down 7 business days after your event date. If you need the website active for a longer period, please contact me to renew your contract, and a new invoice will be issued.

Copyright

I retain all design copyrights. Designs can’t be copied or reproduced without a licensing agreement and signed print release. Custom designs created for you may only be used for personal purposes unless a licensing fee is paid.

REFUNDS AND/OR CANCELLATIONS

Refunds and cancellations are contingent on the amount of work completed.

  • Full 100% refund: Available if the order is canceled before you submit your event details.
  • 50% refund: Available if the order is canceled after the design work is completed but before the printing phase begins.
  • No refund: Due to the custom nature once the order has been sent to print, cancellations aren’t eligible for a refund. Jasmine’s Design Studio isn’t responsible for any errors (spelling, color, etc.) that were approved during the proofing process.

Any redesign, reprint and shipping to fix such errors will be to the cost of the Client and not Jasmine’s Design Studio LLC.