Frequently Asked Questions

What are your hours?

Monday – Thursday: 10am to 2pm (EST)
Friday: 12pm to 2pm (EST)

Hours are by Appointment Only.

Is there a minimum order quantity?

Yes, the minimum order quantity for save the dates and invitations are 25.

How many invitations should I order?

You should order one suite per household, plus 5-15 extras. It’s great to always order extras in case any go missing in the mail, get returned back to you, for your B-list or someone you missed and if you want a few keepsakes.

For both semi-custom and custom wedding stationery a keepsake for you and one for your photographer is included with every order.

How many stamps will I need for my invitations?

Since all invitations vary, I cannot give you an exact postage amount. Prices can range between $0.73 to $1.46 or more. I advise all of my clients to take one complete invitation suite to the post office to have it properly weighed and measured. The person at the post office will let you know the proper postage amount.

Can you mail out my invitations to my guest?

Yes but ONLY for custom orders! It will be an additional service fee that we can discuss during our consultation or during the end of the process.

Are you able to design and produce licensed art such as Disney characters, Nick Jr. characters, etc.

Due to copyright laws and trademarks, I cannot do anything character specific. However, I can do a more generalized theme (such as a mermaid tail, mickey ears, etc.)

I really like this invitation from someone else can you create the same exact one for me?

No, I will not copy another designers work but I can find similar elements to make it unique to you.

If you really insist on having your design match then I suggest contacting the original stationer.

What happens after I place my order?

After you place your order, you will receive an order confirmation and separate email providing a link to your questionnaire form.

Once you have completed this form and provided the details for your event, I will begin designing your order and be in touch with a proof for you to review.

Your purchase includes 3 rounds of digital proofs. The first round is based off of the wording submitted in your order and the remaining 2 rounds are for revisions.

Once you receive proof, please respond via the included proofing form to approve your design(s) for print or request minor edits.

Revisions take 1 to 3 business days M-F (excluding major holidays) from receipt of any change requests received.

If more changes are needed beyond the 3 rounds it will be charged at a rate of $40 per round.

Be sure to check your email frequently during the proofing process to keep your order on track! I will not begin printing your order until I receive an approval from you. This means you remain in complete control of the process—nothing is printed until you’re happy!

When should I order my save the dates and invitations?

To ensure timely delivery, I recommend placing your order at the latest 2 to 4 months before you plan to mail them out. This timeframe accommodates proofing, printing, and shipping.

What is your average turnaround time Semi-Custom Invitations?

This product is Personalized and Made to Order. Turnaround time highly depends on client response, print method, and color palette. To ensure timely delivery, I recommend placing your order at least 2 to 4 months before you plan to mail them out. This timeframe accommodates proofing, printing, and shipping.

Design & Production Time

• Design phase only begins after all details are sent to me.
• Production phase only begins after all proofs are approved. Digital Printing takes about 2 weeks for production. Add an additional week for Guest and Return Address printing. Once invitations are packaged shipping will take on average 3-7 business days. It all depends on shipping preference.

Can I change the quantity of my order?

You can change the quantity of your order before it gets sent to production. Once it is in production, I can no longer make any changes.

An increase in quantity before it gets sent to production will be invoiced separately.

Any items needed after the initial print run are not guaranteed to be created and will be charged at higher price.

Do you offer samples?

Yes I do! You can find sample kits within each collection.

Can I change the wording, fonts or design?

You can change the wording on any design. However, you cannot change the fonts or design elements/layout.

Can I change the colors from what is shown on the mockup?

Yes! Colors can be changed on any collection to match your event colors.

Please note that I strive to get you the colors you are looking for. However, sometimes certain envelope colors, wax seals, etc are out of stock and are out of my controls. Be sure to have backup color ideas. Dark envelope colors will require white ink printing which comes at an additional cost and will be invoiced separately.

When will I receive my order?

After all proofs are approved for production, allow up to 3 weeks for digital printing. For specialty printing such as letterpress, foil printing, acrylic and embellishment types like custom wax seals then allow 4-5 weeks.

If you order includes assembly then add an additional 1 to 2 weeks on top of what is mentioned above.

Please Note: Production time is IN ADDITION to proofing and shipping time. Once processed, your order will ship via the delivery method selected at checkout.

Can I change the design after seeing the first proof?

All Semi-Custom orders includes 3 rounds of revisions and will be sent to the provided email address. Additional proof rounds beyond the initial three are available at $40 per round and will be invoiced separately.

Can you ship invitations and stationery to my home? How much will it cost?

For any Semi-Custom order you will have a choice between picking up your order at my home studio or shipping directly to your home.

A USPS tracking number will be provided once the package is in transit. All packages are sent with Standard ground shipping with insurance. Please note Jasmine’s Design Studio LLC is not liable for any delayed, missing, damaged, or stolen items.

What’s your cancellation/refund policy?

For any Semi-Custom collection refunds and cancellations are contingent on the amount of work completed.

A 100% refund is offered if the order is canceled before receiving the wording details.

A 50% refund is applicable once design work is completed and approved.

Due to the custom nature of the order NO refund is possible if the order is canceled after being sent to print, including all fees due at the time of the order. Jasmine’s Design Studio LLC is not responsible for orders containing errors (spelling, grammar, size, color, etc.,) that the customer approved during the proofing process. Any redesign, reprint and shipping to fix such errors will be to the cost of the Client and not Jasmine’s Design Studio LLC.

When should I order my save the dates and invitations?

For Custom orders I recommend reaching out and starting the process 6 months before you need to mail them out to your guest. I can accommodate orders at the minimum of 4 months before but it will highly depend on the size, scope and current availability.

My design/production calendar works in order of my clients event dates. So please keep in mind that reserving a spot in my schedule does not mean I will get started right away. All my clients will receive their own timeline.

Everything is custom for my clients and it takes time, so the sooner you book, the better your chances of getting on my design/production calendar!

What is your average turnaround time from contract signed to finish?

Since every piece is custom it can range anywhere between 8 to 13 weeks* but it will vary from project to project. Every client will have their own timeline based on scope of work.

*This range does not include revisions.

How much do you charge?

Pricing depends on several factors but on average a client can spend $4.50 to $15 or more per invitation suite plus $300 design fee. Day-of details can range from $25 to $100 or more.

The best way to receive accurate pricing is to fill out the request form here (not all fields are required)!

What’s your cancellation/refund policy?

Your deposit is non-refundable and pays for all custom design time, admin time, proofing, and materials. Due to the customization of invitations and related stationery items, returns, refunds and exchanges are not offered once everything has gone to the production phase.

Can you mail out my invitations to my guest?

Yes! It will be an additional service fee that we can discuss during our consultation or during the end of the process.

Can I change the design after seeing the first proof?

Revisions are unlimited. That means, I can change anything you need until the full suite is perfect. I am with you every step of the way.

Can I change the quantity of my order?

You can change the quantity of your order before it gets sent to production. Once it is in production, I can no longer make any changes.

Any items needed after the initial print run are not guaranteed to be created and will be charged at higher price.

Can you ship invitations and stationery to my home? How much will it cost?

Shipping cost range depending on destination, weight and size of box needed. I will be able to give you a better price when invitations are done. Therefore, a separate invoice will be sent at the completion of the production phase.

If you are picking up your order or meeting at an agreed location then it is FREE.

I am ready to get started?

I am excited to work with you on your invitation & stationery needs! My main goal is for my clients to enjoy the process and be creative! To get started fill out the form here (not all fields are required). If you have any questions, please feel free to contact us at info@jasminesdesignstudio.com